Project / Account Manager - Retail Equipment / Fixtures
Our client, a leading Retail Equipment / Fixtures expert are seeking a Project / Account Manager to join their team. This pivotal role offers an exciting opportunity for an experienced professional with a strong background in retail equipment and shop fitting to contribute to high-profile projects and drive growth within the organisation.
Role Overview
The successful candidate will be responsible for helping to manage key client accounts, delivering projects on time and within budget, and fostering excellent client relationships. Reporting directly to the Key Account Director, your expertise in project management, stakeholder engagement, and logistics coordination will be instrumental in ensuring customer satisfaction and achieving operational excellence.
Key Responsibilities
- Develop and maintain solid relationships with buyers, designers, and stakeholders to generate new business opportunities.
- Manage end-to-end contract and programme execution, ensuring project quality, timelines, and budgets are met.
- Coordinate with internal teams—procurement, warehouse, logistics, and forecasting—to ensure smooth supply chain operations and accurate programme delivery.
- Utilise ERP systems effectively to ensure demand, invoicing, and contract management are precisely tracked and completed in a timely manner.
- Liaise directly with customers to communicate project milestones, updates, and to facilitate sign-off processes.
- Identify operational efficiencies, mitigate risks, and implement process improvements for project success.
- Oversee account profitability, margin management, and stock control, reporting on SLA adherence, KPIs, and customer satisfaction.
- Lead project planning, resource estimation, risk management, and ongoing stakeholder engagement to facilitate smooth project delivery.
Candidate Profile
- At least 5 years’ experience in sales and project management, specifically within retail equipment, shop fitting, or similar environments.
- Proven ability to manage multiple stakeholders, including main contractors and clients at store and HQ levels.
- Exceptional communication and influencing skills, coupled with strong leadership qualities.
- Experience with project scope definition, timeline scheduling, and delivery within tight deadlines.
- Proficient in MS Word, Excel, with experience in MRP systems (One Office desirable).
- Ability to prioritise effectively under pressure, react promptly to project changes, and implement solutions efficiently.
- Full UK driving licence essential.
Personal Attributes
We seek a highly organised, self-motivated professional with a proactive approach to problem-solving and process improvement. Your ability to work under pressure, adapt to shifting priorities, and communicate confidently across teams and clients will be key to your success in this role.
This is an excellent opportunity to join a reputable company committed to operational excellence and client satisfaction. If you possess the relevant experience and a drive to excel, we encourage your application.