Our client is a leading supplier of retail merchandising systems. Due to continued expansion and exciting growth plans they are looking for a Product Manager to help deliver customer needs in line with their goals.
The role will require you to generate conceptual designs, create engineering solutions and develop new and existing relationships across all customer touch points. You will need to liaise closely with customers and account managers to establish a thorough understanding of the customer brief, manufacturing and sourcing requirements to ensure any required deliverables are met.
KEY ACCOUNTABILITIES:
- Ensure the timely and successful delivery of solutions according to customer needs and objectives.
- The ability to receive and understand design briefs.
- Manage changes to the project scope, project schedule and project costs.
- Liaise between the customer and internal teams to track progress and delivery timelines in conjunction with project execution plan.
- Participating in site scoping meetings with customers.
- On-site presence during the project and to be initiative-taking in identifying any potential problems or issues which can be highlighted on site and implement counter measures.
- Conducting thorough site surveys and sharing SAP (or similar) reports with the installation team.
- The ability to produce high quality engineering drawings in CAD and Inventor, to accurately communicate design engineering requirements.
- Capable of persuading customer through design process to influence best outcome for both parties.
- Own and manage the entire project/prototype process of the design to gain customer approval, including production in which a prototype can be created.
- Execute a seamless handover to the Account Manager and the Project Management team at the point of a secured order thus ensuring that a seamless customer on-boarding experience is achieved.
EDUCATION, SKILLS, EXPERIENCE:
- Driven, energetic and professionally ambitious.
- Design computer literacy is required with proven skills in Inventor or similar works package.
- Experience in mixed material solutions including but not limited to metal, timber, plastic, glass and graphics.
- Proven track record of delivering high quality & accurate drawings in CAD and Inventor, to communicate design intent.
- Demonstrable evidence of developing strong relationships with multi contact points within a customer.
- Understanding of the customer design decision making process and the ability to articulate solutions to gain new project/initiative work.
- Ability to plan, organise, communicate and manage customer relationships.
- Strong presentation and communication skills that can be clearly evidenced and articulated.
- Very well organised with strong time management skills to manage workload and achieve deadlines.
- Commercial knowledge and understanding of all profit drivers of a project.
- Experience in delivering client-focused solutions based on customer needs.
- Critical thinking and problem-solving skills.
- Natural relationship builder with integrity, reliability and maturity.
- Demonstrate the ability to provide insights and research to create compelling and evidentiary led design story telling.
- To understand and be mindful during design of responsible design principles and environmental considerations.
- Understanding of the current industry legislation and any potential impact that needs to be addressed.