Client Services / Projects Manager
This role is ideal for an experienced, enthusiastic professional with a background in Project Management within the Retail Display, Point of Purchase (POP) or Point of Sale (POS) industry.
About the Role
This position offers a stimulating environment where you will be handling internal client-facing projects, managing up to 30 projects simultaneously—typically 15-20 active at any given time. Your primary focus will be delivering exceptional customer service through precise communication and attention to detail across a fast-paced, deadline-driven environment.
You will oversee the entire project cycle—from initial client briefs to final delivery—coordinating across various departments including estimating, development, manufacturing, and dispatch. Maintaining clear, consistent communication with your clients and internal teams is key to success in this role.
Key Responsibilities
- Manage and coordinate multiple client projects simultaneously, ensuring timely delivery and quality standards are met
- Understand client briefs and prepare them for processing through different departments
- Maintain effective communication with clients, providing regular updates on project status
- Oversee all stages of the project lifecycle from inception to completion
- Ensure accurate documentation and reporting throughout projects
- Build and maintain strong internal and client relationships
Candidate Profile
- Proven experience in project management, preferably within a POP / POS environment
- Excellent interpersonal, communication, and organisational skills
- Strong multi-tasking, time management, and prioritisation abilities
- High attention to detail with meticulous record-keeping skills
- Proficient in MS Office Suite and reporting tools
- Target-driven with the ability to work independently and efficiently
- Good numeracy skills and a methodical approach to work
This is an excellent opportunity for a skilled Client Services / Project Manager looking to advance their career within a reputable company in the retail display industry.