Account Manager - Retail Equipment
In this strategic position, you will be entrusted with developing and maintaining strong customer relationships across multiple touch points within the retail, brands, convenience, and services (installation) sectors. Your expertise in shelving and retail equipment solutions will enable you to identify new business opportunities, support category expansion within existing accounts, and deliver exceptional customer value.
Key Responsibilities
- Develop and execute growth strategies aligned with company objectives, ensuring achievement of revenue, DM, and DM% targets.
- Manage customer accounts proactively, nurturing relationships through effective networking and stakeholder engagement.
- Identify and convert new product development opportunities, leveraging your knowledge to grow market share effectively.
- Lead and manage bid opportunities, including preparing compelling pitches and tender responses, acting as Bid Manager as required.
- Oversee all aspects of working capital including stock levels, aged debt, and obsolete inventory, ensuring optimal cash flow management.
- Implement and utilise CRM tools to develop a qualified pipeline of new business leads and ensure target conversion rates.
- Coordinate seamlessly with internal teams—such as Project Management—to ensure smooth onboarding of new clients and ongoing relationship management.
- Deliver accurate forecasts of revenue and margin, providing insights and analysis to internal stakeholders.
- Gather and share market intelligence, competitor insights, and customer feedback to inform strategic decisions and secure competitive advantages.
Ideal Candidate Profile
- Proven experience in account management within retail equipment or shelving solutions sectors, with a strong track record of sales growth and new business development.
- Excellent relationship-builder capable of engaging with multiple stakeholders at all levels.
- Robust understanding of retail industry trends, competitor activities, and customer decision-making processes.
- Strong presentation, negotiation, and communication skills—able to articulate the value proposition clearly and persuasively.
- Competent in MS Word, Excel, and PowerPoint, with experience creating impactful reports and presentations.
- Degree-level education or equivalent professional background.
Competencies & Personal Attributes
- Driven, results-oriented and professionally ambitious.
- A proactive self-starter with excellent time management skills.
- Resilient, solutions-focused and adaptable under pressure.
- Possesses a positive attitude and a strong sense of urgency to meet and exceed targets.
The role offers an excellent opportunity to work within a reputable organisation committed to professional growth and market leadership. The successful candidate will be instrumental in strengthening customer partnerships and expanding the company's footprint in the UK retail equipment sector.
For those who match this profile, we welcome your application to join a team that values expertise, innovation, and strategic thinking—driving success in the retail shelving and equipment domain.